We are happy to offer you a refund or an exchange if the product you are returning is in a fully resaleable condition i.e. unopened and unused in the original packaging. You can return an item for a refund within 3 days from the date the item was delivered. The customer is responsible for the return shipping cost. The customer should send the package back Registered with a tracking number. The shipping cost is not refundable, as well as gift-wrapping charges. Due to health reasons, we do not offer refunds or exchanges on fragrances where the packaging has been opened.
Please note: If the product is returned in a condition which is not fully resaleable or the packaging is damaged, we reserve the right to refuse a refund or exchange on the item.
Shipping cost is non-refundable for returned, undeliverable, unclaimed and packages that are refused. Any shipping cost you incur to return the product to us will not be refunded. The only exception to this is if we have made a shipping error.
When returning goods to customer services refunds will be paid onto the same method of payment used on the original order. The refund value will be for the price paid when the order was placed. Refunds will only be processed once the item is received back.