Ervin Viner offers local and international shipping.
Shipping charges and available service will vary based on package weight and country of destination.
Please note that items ship directly from the vendors and it is up to their discretion whether to ship internationally.
SHIPPING: All the items are sent by International Airmail with a tracking number.
INTERNATIONAL AND DOMESTIC RETURN POLICY:
You can return an item for a refund within 3 days from the date the item was delivered. The item must be in brand new condition, unused/unopened in the original packaging. The customer is responsible for the return shipping cost. The customer should send the package back Registered with a tracking number. The shipping cost is not refundable.
Orders can take up to 3 business days to process and be shipped. You will be emailed tracking information from the brand with tracking for your order. Please allow 2-3 weeks for delivery.
Customs and Duties - General
All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost.
Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.
For more information on customs and duties charges, please contact your local customs office.
To avoid a delay in receiving your order from customs, we strongly suggest:
- Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
We do not refund original shipping charges for goods that are refused for delivery at customs.
If you have any questions regarding your international order, please contact us!